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Shipping Policy

Shipping/Handling: We ship to all areas in Southern Ontario. Our default agent is a third party vendor. 

Shipping times vary between 2-7 business days depending on the size of the order and the delivery address. 

Entering the wrong shipping address or failing to pick up your package will cause you to incur additional fees.

Grass orders returned to Echoing Green Inc marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 90% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier. 

Accessory orders returned to Echoing Green Inc marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 30% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.

We take no responsibility for any loss, damages, or delay that may occur. Without notification, we ship products without insurance.

Alternative Shipping Methods: Available on request, however, we take no responsibility for shipping that is arranged by our customers. This includes the following:

  • Customers using their own shipping account;
  • Customers using their own courier;
  • Customers arranging for a third party to facilitate shipping.

By default, we do not require orders to be signed for upon delivery. If tracking information shows that the parcel was delivered to the correct address, we accept no liability for the missing parcel and will not reship the order.

Packing slips will not be shipped with any orders. All customers are encouraged to use the emailed invoice as a guide instead.

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