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Shipping Policy

Shipping/Handling: We ship to all areas in Southern Ontario. Our default agent is a third party vendor. 

Shipping times vary between 2-7 business days depending on the size of the order and the delivery address. 

Entering the wrong shipping address or failing to pick up your package will cause you to incur additional fees.

Grass orders returned to Echoing Green Inc marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 90% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier. 

Accessory orders returned to Echoing Green Inc marked ‘Returned’, ‘Unclaimed’, or ‘Invalid Address’ will be credited back to the customer, less a 30% restocking fee and all shipping charges, including any additional return shipping charges assessed by the courier.

We take no responsibility for any loss, damages, or delay that may occur. Without notification, we ship products without insurance.

Alternative Shipping Methods: Available on request, however, we take no responsibility for shipping that is arranged by our customers. This includes the following:

  • Customers using their own shipping account;
  • Customers using their own courier;
  • Customers arranging for a third party to facilitate shipping.

By default, we do not require orders to be signed for upon delivery. If tracking information shows that the parcel was delivered to the correct address, we accept no liability for the missing parcel and will not reship the order.

Packing slips will not be shipped with any orders. All customers are encouraged to use the emailed invoice as a guide instead.

What Our clients say

Alex Lifeson (from the band Rush)

Great to deal with! Very professional and prompt. I would highly recommend their services.


JR Graterol

Echoing Green is by far the best turf of all samples we got. Their product is so well textured that walking bare foot on it feels natural and comfortable. Out of all five different quotes and samples we got, Echoing Green provided the best product at the best value. They are extremely professional. From the first meeting to.the delivery of the project, they were always transparent, on time and customer focused. 

Les Wakeling

After 3 years of contemplating turf installation I decided this was the right time. I contacted Echoing Green amongst a few other suppliers however the others were only content to provide an online estimate from my measurements where Caryn with attention to detail scheduled a visit. Caryn was very engaged and was in constant communication up to the install date. Installation team was very knowledgeable, attentive to detail and did a wonderful job.

Sheba Jay

We are so pleased with the service and quality we received with Echoing Green. From start to finish, the service was exceptional. Caryn provided us with lots of great ideas to enhance our space and provided a quote which was unmatched. Kurtis, Scott and their team were extremely professional and efficient. We couldn't be more thrilled with Echoing Green, and look forward to enjoying our space for years to come.

Catherine Lindley

Caryn who came initially to measure and give us a quote was very professional and listened to what we wanted. She also communicated regularly to give us any updates. Curtis and Scott who came to do the installation were both extremely pleasant and very hard working. They too, took the time to answer all of our questions regarding the installation!

Jacob BD

We did a lot of research on artificial grass and asked for a few quotes from specialized companies in the GTA. Echoing green were fast to respond and provide a fair quote for our front yard (approx 500 sqft). Caryn was knowledgeable and came for a site visit to measure and answer questions before giving us the final quote and scheduled the installation for July. Highly recommend artificial turf and the services of Echoing Green.

Darren Wright

We are extremely pleased with Echoing Green and superior customer service, high quality product, professionalism of the installation team and the stunning transformation of our yard. We look forward to maintenance free living on natural looking turf. Long gone are the numerous hours spent tending to a lawn, instead we can now enjoy the backyard with the kids and our dog, worry free!

Gisele Ho

Amazing experience all around, we are so happy with our grass (it looks so real!). It's transformed our backyard into a usable pet friendly, kid friendly maintenance free space. Huge thanks to Caryn for the fast responses, quote and coordination and to Bryan who was such a professional, friendly, detail oriented installer and turf expert.

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